For Australian and
International customers we accept payment by:
For Australian customers, we also accept payment
- Money orders
- Direct Deposit
Goods will be released upon receipt of cleared funds.
PLEASE NOTE: No credit card details are
ever stored in the Signature database.
quoted are in Australian Dollars (AUD) and are GST inclusive (Australian
Goods & Services Tax).
International customers are exempt from the
GST, and it will be deducted from the order at the time of
we pride ourselves on our prompt and efficient service. We endeavour to
process and despatch orders within 48 hours of receiving payment.
Shipping costs are based on gross weight and/or cubic
All parcels are sent Express Post within
Australia for Proof of Delivery, and are determined by weight.
- Express Post for up to 500grams – $7.00
- Express Post for up to 3 kgs - $10.00
For parcels over 3kg, we use:
Australia Registered Parcel Post
Shipping for International Buyers
parcels are sent Airmail through Australia Post, and are determined by
LOST OR DAMAGED GOODS DURING
If your order is lost during transit please notify us
by email us at firstname.lastname@example.org If
you receive an incomplete or damaged consignment, email us at email@example.com
upon receipt and we will organise for the damaged goods to be returned and
satisfaction is our top most priority. To achieve this goal, we offer top
quality products in terms of material and workmanship. All goods are
examined before packaging to ensure they are sent in perfect
If you are not happy with the goods received, or you have
made the wrong choice, you may return goods. However, there will be a
re-stocking fee of 20% of the value of the goods. Faulty items will be
replaced at no cost. Returns must be received at our office within 10 days
of you receiving your order. Returns will not be accepted for any reason
after 10 days of receiving your order.
Items must be in the original condition that we sent them
to you. Partial returns will not be accepted. Sale Items, Clearance Items
and Free Items will not be refunded or exchanged.
Signature has a number of unique hand-made items, of which
there is only 1 available. We do not currently have the technology to
automatically remove these listings from our extensive catalogue. Where we
cannot fulfil your order, we will contact you via email and either offer a
replacement product or adjust the amount of your transaction before
Signature has 1000's of beads coming into and going out of
our warehouse every month. We endeavour to keep stock in hand, but can't
always achieve that. We are rarely out of stock for a long period of
We do not currently have the technology to track retail
back orders. Where we cannot fulfill your order, we adjust the amount of
your transaction before processing it, and provide a notification with
your goods of when we expect delivery of the next consignment so you can
go to the website and check when it has