TERMS AND CONDITIONS Please review the following terms and condition on this site. These govern your visit to Signature. We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Questions regarding our Terms and Conditions can be directed to our staff by emailing us: info.signaturebeads@gmail.com ORDERING Use our secure online transaction system to purchase your goods. See security below for details about this service. The amount of your order as calculated by our online catalogue will not include freight, which cannot be calculated until the final weight/size is known (see shipping below for more information). The final account and/or credit card debit will be altered to include shipping costs. LAY-BY Lay-by is currently only available to Australian residents on orders of $75.00 and above.   By registering as a lay-by buyer you agree to the following terms and conditions: Minimum order is $75.00 A deposit of 25% of the order total must be made within 7 days. All payments must be made by Direct Deposit, Money Order or Cheque.  Paypal or Credit Card payments are not accepted for lay-by orders.  Your Order Number should accompany all payments for identification purposes.  Regular payments must be made on your order.  There is currently no time limit on lay-by as long as you keep in contact with us regarding your order.  We prefer that you try to complete your lay-by order within 12 weeks. No refund is given for deposit on cancelled orders. All orders must be paid in full before being sent. WHOLESALE BUYERS If you purchase items in large quantities and would like to discuss whether we can offer a better price, then please register as a wholesale buyer.  To register as a wholesale buyer, please email us at info.signaturebeads@gmail.com and we will send you an email with our terms and conditions.   PAYMENT METHODS For Australian and International customers we accept payment by: Visa MasterCard Bankcard Paypal For Australian customers, we also accept payment by: Cheques Money orders Direct Deposit Goods will be released upon receipt of cleared funds. PLEASE NOTE: No credit card details are ever stored in the Signature database. CURRENCY All prices quoted are in Australian Dollars (AUD) and are GST inclusive (Australian Goods & Services Tax). International customers are exempt from the GST, and it will be deducted from the order at the time of processing. SHIPPING At Signature we pride ourselves on our prompt and efficient service. We endeavour to process and despatch orders within 48 hours of receiving payment. Shipping costs are based on gross weight and/or cubic measurement. Shipping within Australia All parcels are sent Express Post within Australia for Proof of Delivery, and are determined by weight. Express Post for up to 500grams – $7.00 Express Post for up to 3 kgs - $10.00 For parcels over 3kg, we use: Australia Registered Parcel Post Shipping for International Buyers All parcels are sent Airmail through Australia Post, and are determined by weight. LOST OR DAMAGED GOODS DURING TRANSIT If your order is lost during transit please notify us by email us at info.signaturebeads@gmail.com If you receive an incomplete or damaged consignment, email us at info.signaturebeads@gmail.com upon receipt and we will organise for the damaged goods to be returned and replaced. RETURN POLICY Customer satisfaction is our top most priority. To achieve this goal, we offer top quality products in terms of material and workmanship. All goods are examined before packaging to ensure they are sent in perfect condition. If you are not happy with the goods received, or you have made the wrong choice, you may return goods. However, there will be a re-stocking fee of 20% of the value of the goods. Faulty items will be replaced at no cost. Returns must be received at our office within 10 days of you receiving your order. Returns will not be accepted for any reason after 10 days of receiving your order. Items must be in the original condition that we sent them to you. Partial returns will not be accepted. Sale Items, Clearance Items and Free Items will not be refunded or exchanged. LIMITED STOCK ITEMS Signature has a number of unique hand-made items, of which there is only 1 available. We do not currently have the technology to automatically remove these listings from our extensive catalogue. Where we cannot fulfil your order, we will contact you via email and either offer a replacement product or adjust the amount of your transaction before processing it. OUT OF STOCK ITEMS Signature has 1000's of beads coming into and going out of our warehouse every month. We endeavour to keep stock in hand, but can't always achieve that. We are rarely out of stock for a long period of time. We do not currently have the technology to track retail back orders. Where we cannot fulfill your order, we adjust the amount of your transaction before processing it, and provide a notification with your goods of when we expect delivery of the next consignment so you can go to the website and check when it has arrived.